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FAQ's


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Disclaimer: Our 840 transition Pack will only Work on:
"ADOBE PREMIERE PRO CC 2018 Ver 12.1.2 – 2019"

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How do I install the packs?
-Please follow the tutorial given inside the pack.

How do I find the missing files in my 840 Transitions Pack?

- Watch This: https://youtu.be/wFHoto8p_uI?t=130

I watched the tutorial, but the media still says it's missing, what do I do?

My pack says it was saved in a newer version or premiere pro, what do I do?

-You have to update your premier pro to version 2018 12.1.2+ or above for the pack to work. We do not work with any other versions below pp 2018 12.1.2.
 
I have a damaged file error message!
-If you open a template inside After Effects or Premiere Pro and receive a 'damaged file' error message, it means you currently don't have the software version the template requires.The transitions are created using the latest effects in Adobe Premiere Pro. Please update your creative cloud. If you’re using an older version, Adobe Premiere Pro will not recognize the presets. You will need Adobe Premiere Pro 2018 12.1.2+ and Above. Any other version below 12.1.2 will not work. 

 
The presets are showing just the picture, & the effect isn't working!
-Make sure your timeline looks like this, & you delete the original video & leave the effects, also make sure to render them if the bar at the top is red & your transitions are not working or displaying.


Premiere Pro can't locate all the files!
-Please follow the tutorial included in the pack.


Premiere Pro shows white boxes/titles!
-Let the presets load & unhighlight tiles.

How do I change the transition resolution?

Click to Download PDF.


 What Are Premiere Pro Transitions?
-Premiere Pro Presets work with Premiere Pro CC. Each project is neatly organized and built for speed. There is no need for After Effects. Simply drag and drop your files, edit the text/preset, and you are done.
 
When Will I Receive This Product? 
-Our products are delivered via email and available immediately after purchase! An order confirmation email with a download link will also be sent to the email provided.
 

I have made a purchase, but have not gotten the download link, what do I do?

-Orders are typically processed instantly but could take as long as 1 hour to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.

This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

How many times can I download the product?

-Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers at our sole discretion.

How do I install the LUTS into final cut pro or sony vegas?

-Although our team only focuses primarily on Adobe Premiere Pro, we can suggest using google or youtube to help you with any questions regarding that software. Our customers found these links to be useful...

Final Cut Pro: https://www.youtube.com/watch?v=cmtX8ecsy6g

Sony Vegas: https://www.youtube.com/watch?v=w9HJg8ujChU

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Quick Notes!!

  1. All files you download are yours to keep forever.
  2. There are no additional licensing fees. From personal videos to commercial videos, you’re free to use our files with no additional fees. Even if they play during the Super Bowl.
  3. We are constantly adding new content to the site, so the value of your trust is important.
        At "640 Studio" we pride ourselves on our amazing customer support. If you get stuck, shoot us an email, and we’ll quickly help get you back on track.